SHIPPING & DELIVERY
Which locations do you deliver to? Do you deliver internationally?
We ship to all regions in India.
How long will it take to deliver my order?
Your order will be shipped in 3-5 business days. Delivery will take 6-8 business days depending on your location within India. However, please note that during lockdowns, delivery may be delayed due to government restrictions.
What are your delivery charges?
We offer free delivery for orders above Rs. 500. For orders under Rs. 500, the applicable delivery charge is Rs. 60.
RETURNS &EXCHANGES
Do you offer free exchanges?
Yes! You can exchange your order for free. You only have to pay for the cost of delivery.
I ordered the wrong size. How can I exchange my order?
No problem - just whatsapp us on +919977956496 with your issue and you can return the product with 15 days of purchase to us. We will be happy to exchange your order with a size that is in stock.
My order is damaged/incorrect or missing an item. What do I do?
We do our best to ensure that this doesn't happen. However, in case your order is damaged, incorrect, or missing an item, please whatsapp us on +919977956496 with the details of your order along with a photograph. We will either replace your items or offer a refund via store credits.
I want to return my order. Can I get a refund?
If you don’t like your order for any reason, you can return it to us within 15 days of delivery. The garment must be unworn with tags intact. Please whatsapp us on +919977956496 requesting a return.
We will refund the amount paid in the form of store credits that you can use for your next purchase. Please note that refunds do not include delivery charges.
SIZING & CUSTOMIZING
Sizes are standardized but every body is unique. Need a little customization to make sure your Gilli Mitti garment fits your style perfectly? We can help.
You don't stock my size. Can you customize the order in my size?
We want your garment to fit you perfectly and make you happy! If we don't currently offer your size, we'd be happy to make a custom order for you in your size at no additional cost. The fabric color and print might vary depending on the availability of the material during that time but the quality remains the same, no doubt! Simply WhatsApp us on +919977956496 the product number and customization details. We will be happy to interact and help.
I need a custom measurement for length/waist/bust/etc that's different from your size chart.
Can you help?
Sure, we'd be happy to help! Sizing is standardized but bodies are unique. We can make your order to custom specifications at no additional cost. The fabric color and print might vary depending on the availability of the material during that time but the quality remains the same, no doubt! Simply WhatsApp us on +919977956496 the product number. Write your customization request and place your order. We will make it according to your custom dimensions.
Can you make my garment longer/shorter/with sleeves/etc?
Sure - we'd be happy to make minor adjustments to your order to suit your personal preferences. The cost of the garment will vary based on the customization required. The fabric color and print might vary depending on the availability of the material during that time but the quality remains the same, no doubt! Simply WhatsApp us on +919977956496 the product number. Write your customization request and place your order. We will make it according to your preferences.
How can I find my size?
Click on the product you like and scroll to the "size chart" tab.
MY ORDER IS A GIFT
Did you know that Gilli Mitti products make brilliant gifts? You sure did - that's why you're on this section. We already knew you make smart decisions ;)
My order is a gift. Can you remove the price from the invoice?
Sure. Just click on the product you'd like to gift, scroll to the "Gift Card" tab and let us know that this order is a gift. We'll make sure to strike off the price from the invoice.
Can you gift wrap my order?
Yes, we offer wrapping for orders that are gifts. Just click on the product you'd like to gift, scroll to the "Gift Card" tab and let us know that you want us to gift wrap your order. We'll take care of the rest.
I want to add a personalized note in my gift. Can I do that?
Absolutely! We think the best part of getting a gift is the note that comes with it :) Just click on the product you'd like to gift and scroll to the "Gift Card" tab. Please mention that the order is a gift and write your personalized message. Your message will be delivered along with the order as a handwritten note. How cool is that?
CUSTOM & BULK ORDERS
You want it? We'll make it.
Can you make a custom order for me?
Absolutely. We offer custom-made products for enterprises, weddings, gifting and personal use. You can learn more about our bespoke offering. If you know what you need, send us a whatsapp on +919977956496 to place your request.
Do you take bulk/custom orders from businesses/organizations?
Yes, we do! Whether you need sustainable swag for your employees or custom gifts for your clients, we're here to help. Please send us a whatsapp on 9977956496 to set up a conversation. Learn more about our bespoke offering.
Do you take bulk/custom orders for private individuals/gifting/weddings?
Yes, we do! Whether you need custom gifts, party favors, or sustainable wedding attire, we can help. Please send us a whatsapp on +919977956496 to set up a conversation. Learn more about our bespoke offering.
I have a different questionIf your question is still unanswered, you can whatsapp us on +919977956496. We'd be happy to help.